|
What if a thief places a piece of metal over the GPS antenna? |
|
GPS Urban Legends |
|
Our
Mobiletrace unit and its antenna are covertly installed inside the
vehicle and therefore the antenna is not exposed on the roof of the car. |
|
Will you get a location if the vehicle is parked in an enclosed building such as a garage or service bay? |
|
GPS Urban Legends |
|
Yes you will, our unit will read the GPS
satellite every few seconds and record it
into the unit's memory. So when you locate
your unit via the web it will provide its
last known location - just outside of the
garage in a worst-case scenario. |
|
Can anyone look up the location of my vehicle? |
|
Privacy |
|
No. Only you have access to your account
UNLESS you give your login and password to
someone else. While we strongly advise you
not to do this, we understand that it may
be necessary if your vehicle is stolen to
give the local law enforcement access. If
this is the case, please reset your login
and password for your own protection. |
|
Will anyone know that I have this system just by looking at my car? |
|
Privacy |
|
For the security of your car, all Mobiletrace components are hidden within the inner workings of the vehicle. |
|
How long does it take to receive notification? |
|
Theft And Recovery |
|
It takes just a few seconds for the vehicle's alarm system to activate the
Mobiletrace unit to automatically send an email to the addresses you
created in your profile. The time taken to deliver the email message
depends upon your cellular or Internet service provider. |
|
What should I do if my vehicle is stolen? |
|
Theft And Recovery |
|
After
receiving a theft notification, login to www.mobiletrace.com, and
confirm the vehicle is stolen. You should then immediately notify local
law enforcement and file a stolen vehicle report. Once this is done,
call (888) 217-2456 and select option "4" You would like to "Report a
Stolen Vehicle", your call will be transfered to a MobileAngel
assitantant will work with you and the poilice to help recover your
vehicle.
WARNING: Never attempt to recover a stolen vehicle without the assistance of the police.
|
|
How do I send an email to my cell phone? |
|
Theft And Recovery |
|
If your phone is SMS capable, you can
enter in your phone's email address to
receive notification that your anti-theft
system has been activated. For a list of
email naming conventions by carrier click
here. |
|
How will I know that my vehicle may be stolen? |
|
Theft And Recovery |
|
The
dealer or installer will have connected the Mobiletrace unit to a
anti-theft system or your vehicles factory security system in your
vehicle during installation. You can receive notification on any
email-enabled device that you have designated in you account set up.
You have up to two email addresses available for notification delivery.
The first address should be your cellular phone, if it is enabled to
receive text messages, and the second address be your regular email
address. |
|
How do I enable my vehicle? |
|
Enabling Or Disabling Your Vehicle |
|
Simply login with the same process as you did with "Disable Starter" and click the "Enable Starter" button. |
|
Do I need to have my vehicle in park in order for the disable feature to work? |
|
Enabling Or Disabling Your Vehicle |
|
No, you can send a disable command to your
vehicle while it is in motion, however for
safety reasons, the vehicle will not
actually disable itself until the vehicle
is turned off. |
|
Will the disable function cause any damage to my car? |
|
Enabling Or Disabling Your Vehicle |
|
No. |
|
How do I disable my vehicle? |
|
Enabling Or Disabling Your Vehicle |
|
Upon receiving the theft notification message, you can choose to remotely disable the vehicle, preventing it from being re-started
once turned off. Please note that the vehicle will not be disabled
while in motion. Login under your unique login and password which will
bring you to the "Welcome Page, select the "Map It" button on the Web
page bringing you to the vehicle control page, now select the
"Commands" navigation bar on the left of the page, then select "Disable
Starter" |
|
I clicked the locate button and it searched but didn't give a new position on my vehicle? |
|
Locating Your Vehicle |
|
There is a remote possibility that
atmospheric or environmental conditions
could interfere with the locating process.
We recommend waiting a minute or two
before trying this feature again. |
|
Why did the locate feature not pinpoint my vehicle's exact location? |
|
Locating Your Vehicle |
|
The GPS satellites use a triangulation
system, utilizing multiple satellites to
get an exact position. If your vehicle is
in an area (ex: underground or next to a
steep hill) that partially blocks one or
more of those satellites, the system will
find it within a few hundred feet of its
actual location. |
|
How do I use the Website to locate my vehicle? |
|
Locating Your Vehicle |
|
Login under your unique login and password which will bring you to the
"Welcome Page, select the "Map It" button on the Web page bringing you
to the vehicle control page, now select the "Commands" navigation bar
on the left of the page, then select "Request Locate". |
|
How do I use the Website to locate my vehicle? |
|
Website Operation |
|
Login under your unique login and password which will bring you to the "Welcome Page, select the "Map It" button on the Web page bringing you to the vehicle control page, now select the "Commands" navigation bar on the left of the page, then select "Request Locate". |
|
What if I forget my login and password? |
|
Website Operation |
|
Click the "forgot password" icon on the login page. It will ask you to input the e-mail address you used when you filled out your account information. Once you have sent the request, your login and password will be mailed to that address. |
|
How do I access my account on the Website? |
|
Website Operation |
|
When you are at the dealer or installation provider, they handle the initial setup of your account and testing of your unit. Proceeding the installation you will need to call (888) 217-2456 to activate your unit . Upon the activation of your unit a Login ID and Passcode will be e-mailed to you or it will be provided by the activation assistant if you do not have internet accessibility first thing you should do is access your account, complete your personal information, and CHANGE YOUR LOGIN and PASSWORD for security purposes. |
|
What is the Mobiletrace coverage area? |
|
System Operation |
|
Some vehicle recovery products use radio-frequency (RF) technology, which is limited to coverage in major metropolitan areas. Mobiletrace utilizes a nationwide cellular network and the same Global Positioning System that the government uses to power its tracking and location functionality. All of this allows you to locate your vehicle in non-emergency situations and provides you with the peace of mind of knowing that virtually anywhere your vehicle may be located, your Mobiletrace unit will be able to transmit its location information. |
|
|
|
Page 1 of 2 |
