Still need help?  Contact our Customer Service:

in California:
1 (408) 923-5000

outside California:
1 (888) 404-3133

Angel Services:
1 (888) 217-2456

• Where do I go to purchase a system?
  Mobiletrace can be purchased through our network of authorized dealers and sales agents. For information about a dealer or agent near you, click here: Contact Us

• Can I purchase another Mobiletrace to install in my other vehicles?
  Yes! For information about a dealer or agent near you, click here: Contact Us

• Are there any accessories to Mobiletrace?
  No. Unlike other recovery solutions, Mobiletrace is all-inclusive and does not require any additional accessories to provide the best possible vehicle tracking and recovery service available today.

• Are there any monthly service fees?
  Inquire with your Dealer/Agent about the plan that is included with the purchase of your Mobiletrace device.
  Your Mobiletrace system was provided with "5 Years" of theft recovery services and "15" web uses, after the five year period has expired, you must subscribe to a new subscription plan in order to keep this service in place.

• Once I run out of the free Locates, can I buy more?
  Yes. Simply login and select click on the navigation tab, select the "Device Details" button, under Subscription & Location Info box select "Buy Locates and Angel Minutes" a list of available locate packages along with their prices will be provided.

• Purchase Locate Tokens at time of Activation Pricing:
  100 Locates - $24.95
  250 Locates - $49.95
  500 Locates - $89.95
  Angel Services - $49.95 (60 Minutes of Live Agent Assistance)

• Purchase Locate Tokens Online Pricing:
  100 Locates - $34.95
  250 Locates - $69.95
  500 Locates - $129.95
  Angel Services - $59.95 (60 Minutes of Live Agent Assistance)

• How does Mobiletrace work, Is it always on?
  Mobiletrace utilizes best of breed technologies, coupled with the patented SMS Express nationwide digital wireless network and GPS satellites to operate in conjunction with your vehicle's electrical system. The Mobiletrace unit is powered by your vehicle's battery. Mobiletrace is always in the receiving mode, ready to respond to a command from you. If your vehicle is stolen simply login to the secure site with your unique Login Name & Password and click the LOCATE NOW button from the Current Location page to send an immediate locate request to the vehicle.

• How do I know if my Mobiletrace is working?
  Your Mobiletrace unit is programmed to send a weekly test message. If our Customer Technical Assistance Center (CTAC) does not receive the weekly notification from your Mobiletrace unit, we will troubleshoot the unit and contact you, if necessary. (be sure to complete the contact information in your profile so that we can contact you).

• What is the Mobiletrace coverage area?
  Some vehicle recovery products use radio-frequency (RF) technology, which is limited to coverage in major metropolitan areas. Mobiletrace utilizes a nationwide cellular network and the same Global Positioning System that the government uses to power its tracking and location functionality. All of this allows you to locate your vehicle in non-emergency situations and provides you with the peace of mind of knowing that virtually anywhere your vehicle may be located, your Mobiletrace unit will be able to transmit its location information.

• How do I access my account on the Website?
  When you are at the dealer or installation provider, they handle the initial setup of your account and testing of your unit. Proceeding the installation you will need to call (888) 217-2456 to activate your unit . Upon the activation of your unit a Login ID and Passcode will be e-mailed to you or it will be provided by the activation assistant if you do not have internet accessibility first thing you should do is access your account, complete your personal information, and CHANGE YOUR LOGIN and PASSWORD for security purposes.

• What if I forget my login and password?
  Click the "forgot password" icon on the login page. It will ask you to input the e-mail address you used when you filled out your account information. Once you have sent the request, your login and password will be mailed to that address.

• How do I use the Website to locate my vehicle?
  Login under your unique login and password which will bring you to the "Welcome Page, select the "Map It" button on the Web page bringing you to the vehicle control page, now select the "Commands" navigation bar on the left of the page, then select "Request Locate"

• Why did the locate feature not pinpoint my vehicle's exact location?
  The GPS satellites use a triangulation system, utilizing multiple satellites to get an exact position. If your vehicle is in an area (ex: underground or next to a steep hill) that partially blocks one or more of those satellites, the system will find it within a few hundred feet of its actual location.

• I clicked the locate button and it searched but didn't give a new position on my vehicle?
  There is a remote possibility that atmospheric or environmental conditions could interfere with the locating process. We recommend waiting a minute or two before trying this feature again.

• How do I disable my vehicle?
  Upon receiving the theft notification message, you can choose to remotely disable the vehicle, preventing it from being

  re-started once turned off. Please note that the vehicle will not be disabled while in motion. Login under your unique login and password which will bring you to the "Welcome Page, select the "Map It" button on the Web page bringing you to the vehicle control page, now select the "Commands" navigation bar on the left of the page, then select "Disable Starter"

• Will the disable function cause any damage to my car?
  No.

• Do I need to have my vehicle in park in order for the disable feature to work?
  No, you can send a disable command to your vehicle while it is in motion, however for safety reasons, the vehicle will not actually disable itself until the vehicle is turned off.

• How do I enable my vehicle?
  Simply login with the same process as you did with "Disable Starter" and click the "Enable Starter" button.

• How will I know that my vehicle may be stolen?
  The dealer or installer will have connected the Mobiletrace unit to a anti-theft system or your vehicles factory security system in your vehicle during installation. You can receive notification on any email-enabled device that you have designated in you account set up. You have up to two email addresses available for notification delivery. The first address should be your cellular phone, if it is enabled to receive text messages, and the second address be your regular email address.

• How do I send an email to my cell phone?
  If your phone is SMS capable, you can enter in your phone's email address to receive notification that your anti-theft system has been activated. For a list of email naming conventions by carrier click here.

• What should I do if my vehicle is stolen?
  After receiving a theft notification, login to www.mobiletrace.com, and confirm the vehicle is stolen. You should then immediately notify local law enforcement and file a stolen vehicle report. Once this is done, call (888) 217-2456 and select option "4" You would like to "Report a Stolen Vehicle", your call will be transfered to a MobileAngel assitantant will work with you and the poilice to help recover your vehicle. WARNING: Never attempt to recover a stolen vehicle without the assistance of the police.

• How long does it take to receive notification?
  It takes just a few seconds for the vehicle's alarm system to activate the Mobiletrace unit to automatically send an email to the addresses you created in your profile. The time taken to deliver the email message depends upon your cellular or Internet service provider.

• Will anyone know that I have this system just by looking at my car?
  For the security of your car, all Mobiletrace components are hidden within the inner workings of the vehicle.

• Can anyone look up the location of my vehicle?
  No. Only you have access to your account UNLESS you give your login and password to someone else. While we strongly advise you not to do this, we understand that it may be necessary if your vehicle is stolen to give the local law enforcement access. If this is the case, please reset your login and password for your own protection.

• Will you get a location if the vehicle is parked in an enclosed building such as a garage or service bay?
  Yes you will, our unit will read the GPS satellite every few seconds and record it into the unit's memory. So when you locate your unit via the web it will provide its last known location - just outside of the garage in a worst-case scenario.

• What if a thief places a piece of metal over the GPS antenna?
  Our Mobiletrace unit and its antenna are covertly installed inside the vehicle and therefore the antenna is not exposed on the roof of the car.

• What system requirements do I need to use the Website?

If your browser does not currently support 128-bit encryption (see your browser's "Help" and "About" pull-down menu), you may be able to download this option at one of the following sites:

• NETSCAPE NETCENTER
• MICROSOFT INTERNET EXPLORER
• AOL BROWSER DOWNLOADS
• FIREFOX BROWSER DOWNLOADS

If your browser is not included in one of the above sites, please contact your Internet service provider or software manufacturer for information on encryption availability.

• What is the difference between Mobiletrace and other vehicle recovery solutions?
  >> Nationwide Coverage
  >> On-Demand Locates
  >> Theft Notification
  >> Speed Trap
  >> Possible Insurance Discounts
  >> Web Interface
  >> It is Transferable

• Will my insurance company offer me a discount if I have Mobiletrace?
  Depending on your location and your insurer, some discounts may be available for Mobiletrace. In fact, some insurance companies may offer up to a 30% discount off the comprehensive portion of your insurance policy for equipping your vehicle with a vehicle recovery & tracking solution. Contact your insurance agent for more information.

• Who should I contact with questions?
  Feel free to visit our CONTACT page.  Click here to go directly there.

• How will I know if my car exceeds a certain speed?
  Mobiletrace tells you when your vehicle exceeds a pre-set speed, no matter who is behind the wheel or where they are headed. Because Mobiletrace can detect and notify you of your vehicle's speed by email, text message, or pager, you can take steps to let the driver know of their excess speed and the potential risk to your vehicle and its occupants. This gives you more control over your vehicle even when you're not driving it.

• What happens to my Mobiletrace unit when I buy a new car?
  Because you purchase the device, you decide what to do when its time to buy a new vehicle. You can transfer the Mobiletrace from your current vehicle, to your new vehicle with no transfer fees* or sell it with your vehicle. *Note: Removal and reinstallation installation costs are not included.